FAQ
WHO CAN I CONTACT WITH A QUESTION?
For order related questions, please contact Customer Service at customerservice@cosmedixindia.com or +91 82001 98909 For product related questions, you may submit your question under our “Q&A” section on each product page. A licensed COSMEDIX India skincare professional will answer your question within 2-3 days.
WHAT IS YOUR RETURN/EXCHANGE POLICY?
Product(s) purchased on cosmedix.com may be returned to us within 30 days of receiving your order. Please contact Customer Service at customerservice@cosmedixindia.com or by phone at +91 82001 98909 to initiate your return prior to sending back your product. Visit cosmedixindia.com/faq for more details.
WHEN WILL I RECEIVE MY ORDER?
Visit cosmedixindia.com/faq for shipping times for each method. After your order is shipped, you will receive an email confirmation with a tracking number. You can also track your orders by logging into your account and clicking here, view the order you would like to track.
HOW DO I CHECK ON AN ORDER I HAVE PLACED?
You may check the status of your order by logging into your account and clicking here.
DO YOU ACCEPT INTERNATIONAL ORDERS?
At this time we only ship to INDIA addresses.
CAN I USE MORE THAN ONE PROMO CODE ON AN ORDER?
We only accept one promo code per order.
Shipping and Returns
RETURNS
COSMEDIX INDIA stands by our products unconditionally. If for any reason you are not satisfied with your product, simply return it in within 10 days and we will be happy to issue an exchange or refund. Shipping & Handling charges are not refundable. If you prefer, you may exchange your purchase for other COSMEDIX INDIA products. Only products purchased on cosmedixindia.com may be returned for refund or exchange. If you have questions about returns or exchanges, please contact Customer Service.
For your protection and to ensure prompt delivery, we suggest that returns be mailed via FedEx or another insured and traceable parcel method. Please keep in mind that returns shipped ground usually take 5—7 business days to receive before they can be processed.
Please address all returns and exchanges to:
COSMEDIX INDIA Warehouse
Rowwat International
B-104, Gopal Palace, Nr. Nehrunagar Circle,
Satellite Road, Near Hotel Maan Residency,
Ahmedabad, Gujarat 380015, India
If significant damage has occurred to the item(s) in your shipment, or if any of the items you received are not the items you ordered, please contact us within 48 hours of receiving your package. Please provide the order number along with your email address and phone number for fastest service. To assure a prompt resolution, please keep the box, packing materials and the damaged or incorrect items for inspection by the carrier. COSMEDIX INDIA will reimburse the return shipping cost for damaged and incorrect items.
SHIPPING RATES & METHODS
Cosmedix India shipping is limited to the INDIA at this time. Orders are shipped Monday through Friday only, excluding federal holidays in the INDIA. Most orders shipped via Ground Service are processed and shipped in 1–2 business days, depending on product availability. Overnight and 2nd Day orders placed by 11:00 a.m. will be processed and shipped the same day, depending on product availability. Orders placed after 11:00 a.m. will be processed and shipped the next business day.